Privacy Policy

1. Information We Collect

We may collect the following types of information:

Contact information, such as your name, phone number, email address, service address, billing address, and preferred method of contact.

Service and project information, such as information about your HVAC system, equipment, home, service needs, estimate requests, appointment details, photos, documents, and communications with our team.

Photos and job documentation, such as photos of HVAC equipment, installation conditions, completed work, model and serial numbers, mechanical rooms, job sites, or related areas. We collect these photos for quality assurance, documentation, training, warranty support, rebate documentation, safety, and customer service purposes.

Payment and billing information, such as invoice details, transaction records, estimates, payment status, and related billing information. We do not intentionally store full credit card numbers on our website. Payments may be processed through third-party payment providers.

Website usage information, such as your IP address, browser type, device information, pages viewed, referral source, general location, and interaction with our website.

Marketing and communication information, such as whether you opened an email, clicked a link, submitted a form, responded to a message, or interacted with our advertising.

2. How We Collect Information

We collect information when you:

We may also receive information from third-party tools we use to operate our business, such as scheduling platforms, payment processors, advertising platforms, analytics tools, customer management systems, rebate portals, or review platforms.

• Fill out a contact form or request an estimate
• Call, text, email, or otherwise communicate with us
• Schedule service or request work
• Submit photos, documents, or project details
• Allow our technicians to document service or installation work
• Pay an invoice or approve an estimate
• Visit or interact with our website
• Sign up for emails, promotions, or updates

3. How We Use Information

We use the information we collect to:

• Respond to inquiries
• Schedule appointments
• Provide HVAC service, repairs, installations, maintenance, and estimates
• Prepare proposals, invoices, project documents, and rebate documentation
• Document service and installation work for quality assurance
• Confirm model numbers, serial numbers, equipment condition, installation quality, and warranty details
• Communicate with customers about appointments, service updates, warranties, rebates, financing, and follow-up items
• Process payments
• Improve our website, customer service, marketing, training, and business operations
• Send marketing or promotional communications, where permitted
• Comply with legal, tax, accounting, permitting, rebate, warranty, insurance, and regulatory obligations
• Protect our business, customers, employees, website, and systems

4. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve our services, and measure the effectiveness of our marketing.

We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, Mailchimp, or similar services. These tools may collect information about your device, browser, website activity, general location, and interactions with our website or marketing.

You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

5. Third-Party Tools and Service Providers

We use third-party tools to help operate our business. These may include, but are not limited to:

These providers may process personal information on our behalf or according to their own privacy policies.

• Housecall Pro for scheduling, customer management, job records, service history, and communication
• QuickBooks for estimates, invoices, payment records, and accounting
• Mailchimp for email marketing and customer communications
• Google Analytics and Google advertising tools for website analytics and marketing
• Meta/Facebook and similar platforms for advertising and marketing
• Payment processors for secure payment processing
• Review platforms for customer feedback
• Rebate portals, utility programs, manufacturers, distributors, and warranty providers when needed for a customer's project

6. How We Share Information

We do not sell your personal information in the traditional sense.

We may share information with trusted third parties when needed to operate our business, including:

• Scheduling and customer management platforms
• Payment processors
• Accounting and invoicing providers
• Email and communication providers
• Website hosting and analytics providers
• Advertising and marketing platforms
• Equipment suppliers, distributors, manufacturers, warranty providers, or rebate program administrators
• Subcontractors, electricians, permit offices, inspectors, utility companies, or other parties involved in completing your project
• Legal, accounting, insurance, or compliance professionals

We may also share information if required by law, regulation, subpoena, court order, government request, permit process, rebate program, warranty claim, or to protect our rights, property, customers, employees, or business.

7. Photos and Jobsite Documentation

As part of our service, maintenance, installation, and quality assurance process, our technicians may take photos of HVAC equipment, completed work, mechanical areas, jobsite conditions, model and serial numbers, and related project details.

These photos are generally used for:

• Quality assurance
• Internal review
• Customer service
• Warranty support
• Rebate documentation
• Permit or inspection documentation
• Training and process improvement
• Recordkeeping and protection of our business

We do not intend to collect private or unrelated personal information in jobsite photos. If a photo contains personal items or areas of the home not relevant to the HVAC work, we use reasonable efforts to limit use of the photo to legitimate business purposes.

We may use project photos for marketing only when appropriate and, when the photo identifies a customer, home interior, address, or other private details, we will seek permission where required or appropriate.

8. Text Messages, Calls, and Emails

If you provide your phone number or email address, we may contact you about service requests, estimates, appointments, invoices, project updates, warranty issues, maintenance reminders, rebate documentation, or other business-related matters.

We may also send occasional marketing messages. You can unsubscribe from marketing emails by using the unsubscribe link in the email, or by contacting us directly.

Text message and data rates may apply. You may opt out of non-essential text messages by replying "STOP" or contacting us.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, email system, payment system, software platform, or electronic storage method is completely secure.

10. Data Retention

We keep personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, support warranty or rebate claims, and operate our business.

Project records, invoices, equipment details, communications, job photos, and related documents may be retained for business, tax, warranty, permitting, rebate, insurance, quality assurance, or legal purposes.

11. Your Privacy Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, business, tax, warranty, rebate, insurance, quality assurance, or recordkeeping requirements.

Depending on applicable law, Colorado residents may have certain rights related to access, correction, deletion, data portability, and opting out of certain uses of personal data.

To make a privacy request, contact us using the information below.

12. Children's Privacy

Our website and services are intended for adults, homeowners, property owners, tenants, business contacts, and other customers seeking HVAC services. We do not knowingly collect personal information from children under 13.

13. Links to Other Websites

Our website may contain links to third-party websites, including manufacturer, utility, rebate, financing, review, or other business-related websites. We are not responsible for the privacy practices, security, or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.